Maintaining email lists

Synergetic's Email List Import window can be used to:

import a list of email addresses from a text file into Synergetic
match imported email addresses to community members
exclude the community member from notifications of a certain communication type
exclude an email address where an email has bounced.
Note: You must have the DEV|EmailListImport security permissions to access the Email List Import window.

Importing email addresses from a text file

You can import email addresses into the Email List Import window from a text file that has been created manually or generated by a third party program. The text file must contain the following fields separated by a delimiter character:

Synergetic ID
email address
surname
first name
date the person unsubscribed in format 'DD/MM/YYYY'
date the email address bounced in format 'DD/MM/YYYY'.
Note: Any field you leave blank must include the delimiter character. For example: 13017,,Aden,Abbot,'10/10/20120'.

Email List Import window - Bounce List text file

To import a list of email addresses:

Click .
The Load Merge File window is displayed.
Enter the information for the file containing email addresses.
Select a Communications Type, if relevant.
Click .
The Email List Import window is populated with the imported email addresses.

Excluding an email address from future notifications

You should exclude an email address from receiving emails notifications when:

a person has unsubscribed
an email has bounced.

Records are updated in Communications Maintenance to reflect the changes.

To exclude an email address:

Select the email addresses to exclude in the Email List Import window.
Note: Email addresses that have been flagged as invalid are displayed in red font.
Click .
The selected email addresses are removed.
Click .
The remaining email addresses are updated in Communications Maintenance.

Email List Import window key fields and buttons

Fields

Field	Description

Selected	Tick if the grid item is selected.
Synergetic	Preferred	Preferred name for the community member.
	Surname	Surname for the community member.
Imported	First Name	First name as listed in the import file.
	Last Name	Last name as listed in the import file.
	ID	Synergetic ID as listed in the import file. Note: The ID is used to match the person in the import file with the community member.
	Email	Email address that has been unsubscribed or bounced.
	Unsubscribed	Date that the email address was unsubscribed.
	Bounced	Date that the email address bounced.
	Communication Type	Communication type that the changes should be applied to in Communications Maintenance.

Buttons

Button	Description
	Launch the Load Merge File window to import a list of email addresses.
	Delete the highlighted grid entry from the Email List Import window.
	Delete the selected grid entries from the Email List Import window.
	Delete the unselected grid entries from the Email List Import window.
	Accept the information in the selected grid entries and update Communications Maintenance to include the information about unsubscribed or bounced email addresses.
	Close the Email List Import window.

Last modified: 30/09/2013 12:37:31 PM