Resuming a held sale

To resume processing a previously held sale:

A sale may have been put on hold due to an interruption in the normal sales process. For example, a customer may have to go out to their car to get their purse. Putting the sale on hold enables other customers to be served in the meantime.

Open the New Sale window. See Using the Sales Entry window.
The New Sale window is displayed.

Note: If your organisation is configured to prompt for customer information at the end of a sale, open the Sales Entry window instead. See Synergetic Financial Configuration - Business Units tab in the Finance manual.
Click .
The Resume Held Sale window is displayed.
Select the operator, if the previous sale was not processed from your user id.
If required, select the Workstation the sale was originally processed on, to filter the sales further.
If required, select Sort by Sale Date to change from the default view.
Select the sale to update.
Click .
The Sales Entry window is displayed.
Update the sales entry, as required. See Using the Sales Entry window.

Resume Held Sale window - key fields and buttons

Fields

Field	Description
Operator	Person who entered the sale. Defaults to your user id.
Workstation	POS workstation that the sale was performed from.
Sort by Sale Date	View previous sales based on the sale date.
Sort by Sale Creation Date	View previous sales based on the date the sale was entered in Synergetic.

Buttons

Button	Description
	Preview the sales docket in Crystal Reports.

Button

Description

Preview the sales docket in Crystal Reports.

Last modified: 3/06/2016 4:07:08 PM