Finding additional information from Synergetic Management Systems

Synergetic Management Systems create videos and knowledgebase articles to:

• demonstrate new Synergetic features
• explain how to use Synergetic modules
• provide updates on changes to Synergetic functions and modules.

Tip: To ensure everyone can access the Synergetic videos, we recommend you create a folder on your network that stores all the videos and the required video applications in one place.

Accessing Synergetic knowledgebase articles

The Synergetic website and knowledgebase articles are available through the Help menu. To access them:

1. Select Help from the Synergetic main menu.

   

   Note: You can also access the help menu by clicking .

2. Select either:
   • Synergetic Web Site
   • Synergetic Knowledge Base (Online).

   Your default browser launches and prompts you to log in to the Synergetic website.

Using Synergetic videos

We recommend using the Camtasia video application to play Synergetic videos. Camtasia is available for download from the Synergetic website.

Note: You must be logged in to the Synergetic website to access the download area through the hyperlink above. You can also find the download area by logging into Synergetic and selecting Resources > Downloads & Help from the main menu.

Downloading the Camtasia player

To ensure everyone at your organisation can access the Camtasia video player:

1. Go to the Downloads and Help page of the Synergetic website.
2. Scroll down to the Documentation area of the page.
3. Click Download Video Player.

   

4. Click CamPlayer.zip.
5. Select Open.

   Your default zip file extractor program is displayed.

6. Extract the CamPlay.exe file into the Synergetic videos folder you created on your network.

Storing Synergetic videos

To ensure everyone at your organisation can access the Synergetic videos:

1. Go to the Downloads and Help page of the Synergetic website.
2. Scroll down to the Documentation area of the page.
3. Click on the Download Directory link for the videos you want. For example, Download Directory for v68 videos.

   A list of available videos is displayed.

   

4. Right click on the video you want to download.
5. Select Save target as....

   A file chooser window is displayed.

6. Navigate to the Synergetic videos folder you created on your network.
7. Click Save.

   The video is downloaded into the Synergetic videos folder.

Playing Synergetic videos

Camtasia needs to be running before it can play videos. To play Synergetic videos:

1. Open the Camtasia Player application.

   The Camtasia video window is displayed.

   

2. Select File > Open....

   The Open AVI File window is displayed.

   

3. Navigate to where your videos are stored on the network.

   Note: Camtasia remembers where it last opened a video. If you store all the Synergetic videos in the same place, it will be easy to find the video you want to play.

4. Select a video to play.
5. Click .

   The video starts playing.

Last modified: 20/12/2016 2:34:32 PM

© 2017 Synergetic Management Systems. Published 20 July 2017.